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Frequently Asked Questions
How long does shipping take and what are the costs?▼
We offer insured standard shipping on all orders. Domestic deliveries typically arrive within 3-5 business days. Expedited shipping options are available at checkout for urgent fashion needs.
What is your return policy for luxury items?▼
We accept returns within 14 days of delivery. Items must be in their original condition with all security tags attached to qualify for a full refund or exchange.
Which payment methods do you accept?▼
GEM Pawnbrokers accepts all major credit cards, PayPal, and Affirm financing. Your transactions are secured with industry-leading encryption to ensure your personal financial data remains completely protected.
How do you guarantee the quality and authenticity of products?▼
Every item undergoes a rigorous multi-point inspection by our certified gemologists and luxury experts. We guarantee 100% authenticity and provide a detailed condition report with every purchase.